Technology and your PT practice
Technology is everywhere today. It’s in your pocket, on your wrist, and everywhere in between. As a tech company, we love technology! It’s key that you understand how technology can make a difference in your PT practice and some other important nuances that will really help you make the most of the tech that you choose to adopt.
Can technology make a difference in your PT practice?
There’s no question that technology can help improve the efficiency of your practice. With that said, it’s more of a question of how much. If you acquire any sort of technology for your PT practice (EMR or otherwise), you may instantly experience gains in efficiency but if you’re serious about really making the most of your investment then there’s a bit more to the story.
Align process with technology
It’s really important that you consider having a manual that documents your procedures, this can really help you make the most out of your technology, staff, and more. Having it written down also plays a huge role in business continuity.
4 ways tech can improve efficiency
With the important notes above, here are 3 important ways that you can look to technology to improve your practice.
Good technology should help staff-to-staff, staff-to-patient, and practice-to-patient communication.
Whether it’s clinicians communicating with each other or front office and back office working together, communication is critical. This communication link ensures that everyone is on the same page and can provide a unified front to the patient. Staff-to-Staff can also play a pivotal role in patient care. PTs may be sharing patients or PTs and PTAs may be working collaboratively together – in both cases a strong communication link is important.
Staff-to-Patient and Practice-to-Patient
Patients have increasingly high expectations for communication. This tracks with increasing use of technology in all aspects of daily life. From reminders to communicating directly with a clinician, patients want convenience and instant ways to communicate. With the right technology, you’ll be able to deliver everything to patients
Reducing human error is also a core goal of technology in a PT practice. From entering demographics to scheduling patients, there are opportunities for improvement along the way. Modern, competent systems should have some measure for error checking done by the system, this can alert you to missing or invalid information. In other cases, it’s the structure and organization of having technology that can result in reduction of errors.
Reduction in errors pay off substantially in every step of your process but particularly when discussing insurance claims. Having complete information is key to reducing denials and rejections. That saves time and time = productivity.
In days of old, many practices were used to doing things in a variety of systems. This still represented an improvement over pencil and paper but was just a stepping stone to the modern age where the idea is to do everything that you need in one spot. In today’s modern age, the more things work together, the better off your practice will be. You’ll be much more productive – able to enter things in one place and use that information everywhere that you need to.
With web based technology, you can really work where you want to, when you want to and on the device of your choice. Staff wil really enjoy this flexibility because technology doesn’t have to be an anchor. This also opens the door to more ways to setup your practice, whether it’s in an open air gym or more of a treatment-room style office. This will allow you to be productive in more places and on more devices.
Technology can also offer significant benefits in security by offering access controls, auditability and more. By taking advantage of the features that technology has to offer, you can bolster your security and compliance stances. Much like aligning your process with your technology, it’s important that you understand the security features that is offered and to set it up. There are times where security and convenience can be trade-offs, you can decide how to set things up as you go. This will help you spend less time on security allowing you to be more productive.
The bottom line
Technology is a great thing and when aligned with the processes in your practice, you can take everything to the next level. Your practice will be more efficient and more profitable.